ClipSweep · License Support
Need to activate Full Edition, find your key, or move ClipSweep to another computer? Start here.
ClipSweep uses one Windows download for both the Free Trial and Full Edition. There is no separate Full Edition installer.
Activate Full Edition
- Find the ClipSweep purchase email sent by Lemon Squeezy.
- Open ClipSweep 1.7.8 or newer.
- Click Unlock in the top bar.
- Paste the complete license key from the email.
- Click Activate Full Edition.
When activation succeeds, the Unlock button changes to Full. Your purchase is a one-time payment, not a subscription.
Can’t find your key?
Search the email address used at checkout for ClipSweep or Lemon Squeezy, then check Spam, Junk, Promotions, and Trash.
If you still cannot find it, email [email protected] with:
- The email address used at checkout
- Your Lemon Squeezy order number, if available
- The approximate purchase date
For your security, do not post your license key publicly or send the complete key unless support asks for it.
Using ClipSweep on two computers
One purchase activates Full Edition on up to two Windows devices.
Before replacing or giving up an old computer:
- Open ClipSweep on the old computer.
- Click Full in the top bar.
- Choose Deactivate this device and confirm.
- Install the current ClipSweep download on the new computer and activate it with the same key.
Deactivation frees one device slot and returns that computer to the Free Trial. It does not delete your videos, settings, or sorting history.
If the old computer is lost, broken, or unavailable, email [email protected] with your checkout email and order number so we can help reset the device slot.
Using Full Edition offline
ClipSweep checks an activated license when it starts and periodically while it remains open. After a successful check, Full Edition can continue through a temporary internet or licensing-service outage for up to 14 days.
If ClipSweep asks you to reconnect, connect to the internet and restart the app. Activating a new device always requires an internet connection.
Fix an activation message
“Enter the complete ClipSweep license key” or “license key was not recognized”
Copy the entire key from the purchase email. Make sure it is the ClipSweep key, not an order number or a key for another product.
“This license is already active on two devices”
Deactivate an old device first. If you cannot access it, contact support for a device-slot reset.
“Could not reach Lemon Squeezy” or “license service is temporarily unavailable”
Check your internet connection, firewall, or security software, wait a few minutes, and try again.
“Connect to the internet once to refresh your ClipSweep license”
Reconnect and restart ClipSweep so it can perform a new license check.
“This device is no longer active for that license”
Open Unlock, paste your saved key, and activate this computer again.
“This ClipSweep license is inactive” or “license has expired”
Contact support with your checkout email, order number, and the exact message.
“That license is not for ClipSweep”
Use the key from your ClipSweep receipt. Contact support if you believe the correct key is being rejected.
“Activation is not ready in this build”
Install the latest release from the ClipSweep page. Versions before 1.7.8 cannot use Lemon Squeezy license keys.
Billing, refunds, and support
For receipt, payment, refund, chargeback, or licensing questions, email [email protected].
Include your checkout email, order number if available, and the exact message shown by ClipSweep. Do not send the complete license key unless support asks for it. When a refunded or disputed purchase is disabled in the license system, Full Edition returns to Free Trial access after its next successful online license check.
Privacy and license security
ClipSweep processes your videos on your computer. License checks do not send your video contents, file names, folder locations, or sorting history.
For activation and periodic validation, ClipSweep sends the license key and a randomly generated installation identifier to Lemon Squeezy over HTTPS. Lemon Squeezy processes checkout and order information as the merchant of record. ClipSweep protects its saved license record with Windows’ built-in per-user encryption.
Still stuck? We’ll help.
Email your checkout address, order number if available, ClipSweep version, and the exact message shown by the app. Do not send the complete license key unless support asks for it.